Terms of Service

Introduction

Welcome to New Earswick Mobility. These Terms of Service govern your use of our website and the purchase of our mobility products and services. By accessing or using our services, you agree to comply with these terms. Please read them carefully before proceeding.

1. Acceptance of Terms

By using our website and services, you affirm that you are at least 18 years old or have the consent of a parent or guardian. If you do not agree to these Terms, you must refrain from using our services.

2. Products and Services

2.1 Description

New Earswick Mobility offers a range of mobility products, including but not limited to mobility scooters, wheelchairs, walking aids, and accessories. We also provide services such as repairs and maintenance.

2.2 Availability

All products and services are subject to availability. We reserve the right to limit quantities and discontinue items without prior notice.

2.3 Product Information

While we strive for accuracy, product descriptions, images, and pricing may contain errors. We reserve the right to correct any inaccuracies and will notify you if your order is affected.

3. Orders and Payments

3.1 Ordering Process

To place an order, you must complete our online order form or contact our sales team. You are responsible for providing accurate information during the ordering process.

3.2 Payment Terms

Accepted Payment Methods: We accept major credit and debit cards, PayPal, and other payment methods specified on our website.

Payment Authorization: All transactions are processed securely. By providing payment information, you authorize us to charge the total amount due, including applicable taxes and shipping fees.

3.3 Order Confirmation

Once your order is placed, you will receive an order confirmation via email. This confirmation is not a guarantee of product availability but indicates that we have received your order.

4. Delivery

4.1 Shipping

We aim to dispatch orders within [insert time frame] of receipt. Delivery times may vary based on location and availability.

4.2 Risk of Loss

Title and risk of loss for products pass to you upon delivery to the specified address. Please inspect products upon receipt and report any damages or discrepancies within 48 hours.

5. Returns and Refunds

5.1 Return Policy

You may return products within 14 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. Certain items, such as hygiene products, may be exempt from returns.

5.2 Return Process

To initiate a return, contact our customer service team for authorization and instructions. You are responsible for return shipping costs unless the item was damaged or incorrectly supplied.

5.3 Refunds

Refunds will be processed within 14 days of receiving the returned item. We will issue the refund using the original payment method. Please note that it may take additional time for your bank to process the refund.

6. User Accounts

6.1 Account Creation

You may be required to create an account to access certain features of our website. You agree to provide accurate and complete information during the registration process.

6.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized use.

6.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms or any applicable laws.

7. Intellectual Property

7.1 Ownership

All content on our website, including text, graphics, logos, and software, is the property of New Earswick Mobility or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, or modify any content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, New Earswick Mobility shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability is limited to the amount paid for the specific product or service in question.

9. Changes to Terms

We may revise these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes constitutes your acceptance of the revised terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

New Earswick Mobility Contact Address 17-19 Chestnut Groove, New Earswick, York, YO32 4BU

Email Address darran@newearswickmobilty.co.uk info@newearswickmobility.co.uk

Phone Number 01904 769300, 01904 763629, 07864 803861

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing New Earswick Mobility!